Variation in glaze is standard based on placement in the kiln. No two are identical. You are ording one of these 4 mugs. If there is a particular one you want please mention it in when you check out. If its not available someone will contact you.
Custom ordered ceramics cannot be refunded. By placing the order the customer acknowledges that each piece is made by a human hand, not a machine, not a mold, and is not completely replicable. The ordering specifications are provided as guidelines. An order may be exchanged, minus shipping cost within one month of purchase/shimment of the item(s).
When custom orders are placed the production time can take 4-6 weeks. If you are considering making an order, if you have a sensitive ship time please contact us first, its possible we will have someting in shop that is exactly what you need. Or, if you want to own the exact piece you see visit our "available" page.